Shipping policy
At Qelmorix, we provide both digital and physical products. Delivery methods and processing times vary depending on the product type.
Order Processing
Orders are processed after successful payment confirmation.
- Digital products are typically delivered shortly after payment confirmation
- Physical products are generally processed within 1–3 business days
Processing times may occasionally vary during periods of high demand, holidays, or temporary service interruptions.
Digital Product Delivery
Digital products are delivered electronically using the email address provided during checkout.
Customers are responsible for ensuring that their email information is entered correctly before completing a purchase.
If your digital order is not received within the expected timeframe, please check your spam or junk folder before contacting support.
Physical Product Shipping
Physical products are shipped to the delivery address entered during checkout.
Estimated shipping and delivery times depend on:
- Destination country or region
- Carrier processing times
- Customs procedures where applicable
Tracking information may be provided for eligible shipments when available.
Shipping Fees
Shipping costs for physical products are displayed during checkout where applicable.
Digital products do not require shipping and therefore do not include shipping fees.
Delivery Delays
While we aim to ensure timely delivery, certain delays caused by carriers, customs, weather conditions, or other external factors may be outside of our control.
If you experience any delivery-related issue, please contact our support team for assistance.
Contact
For shipping questions or order assistance, please contact:
support@qelmorix.com
We aim to respond within 24 hours on business days.