Refund policy

At Qelmorix, we strive to provide a reliable shopping experience for both digital and physical products. Please review the following policy regarding returns, replacements, and refunds.

Digital Products

Digital products are delivered electronically via email or other specified delivery methods after successful payment confirmation.

Due to the nature of digitally delivered products, refunds are generally not available once the product has been successfully delivered, except in cases where the product is confirmed to be defective or inaccessible.

If you experience a technical issue with your digital product, please contact us within 7 days of purchase at support@qelmorix.com.

Eligible cases may include:

Product not delivered
Product inaccessible or non-functional
Duplicate charges or billing errors

If the issue cannot be resolved, we may provide a replacement or refund at our discretion.

Digital Product Limitations

Refunds may not be provided in the following situations:

Product has already been activated, redeemed, downloaded, or used
Compatibility limitations clearly stated on the product page
Region restrictions or platform-specific limitations disclosed before purchase
Incorrect customer information provided during checkout
Requests submitted outside the eligible support period

Physical Products

Physical products may be eligible for return, replacement, or refund depending on the condition of the item and the circumstances of the order.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Eligible situations may include:

Damaged or defective items
Incorrect item received
Lost shipment confirmed by the carrier

To help us process your request, photos or additional information may be required.

Non-Refundable Situations (Physical Products)

Refunds or returns may not be accepted if:

The product has been used, modified, or damaged after delivery
Damage resulted from improper use or handling
Return request was submitted outside the allowed timeframe
The item was returned without prior approval

Processing Time

Approved refunds are typically processed back to the original payment method within several business days, depending on the payment provider or financial institution.