FAQ
How long does delivery take?
Digital products are typically delivered via email within 30 minutes after payment confirmation. Physical products are processed and shipped according to the delivery timeframe shown at checkout. Delivery times may vary depending on product type, location, and order volume.
How will I receive my order?
Digital products are delivered electronically to the email address provided during checkout. Physical products are shipped to the delivery address entered at checkout.
Please make sure your contact and shipping information is accurate before placing your order.
What if I don’t receive my order?
If you do not receive your digital delivery within the expected timeframe, please check your spam or junk folder first.
For physical orders, tracking information may be provided when available.
If your order is still missing, contact us at support@qelmorix.com and our support team will assist you.
What if my product does not work or arrives damaged?
If you experience a technical issue with a digital product or receive a damaged physical item, please contact us within 7 days of delivery.
We will review the issue and, when applicable, provide assistance, replacement, or refund according to our policies.
Do you offer refunds?
Refund eligibility depends on the type of product purchased.
Due to the nature of digitally delivered products, refunds may not be available once delivery has been completed, except in cases of technical issues or non-functioning products.
Physical products may qualify for returns or refunds according to our Return & Refund Policy.
Is delivery instant?
Most digital products are delivered shortly after payment confirmation, although some orders may require additional verification or manual processing.
Physical products require shipping and delivery times vary by destination.
Can I change my email or shipping address after purchase?
If you entered incorrect information during checkout, please contact us as soon as possible at support@qelmorix.com.
We will do our best to assist before the order is processed or shipped.
How can I contact support?
For product questions, order assistance, or general inquiries, please contact us at support@qelmorix.com.
We aim to respond within 24 hours on business days.